Terms of service

Welcome to Paw & Glory.

By visiting our website or purchasing from our store, you agree to the following Terms of Service.

Store Information

Paw & Glory provides premium pet products for cats and dogs across the UAE and selected GCC countries.

Website: Paw & Glory
Email: support@pawandglory.com

Product Information

We try our best to provide accurate product descriptions, prices, images, and availability. However, slight differences in color, size, packaging, or design may occur due to supplier updates, screen display settings, or product improvements.

Prices

All product prices are shown in AED unless stated otherwise.

We reserve the right to change product prices, offers, discounts, and availability at any time without prior notice.

Orders

When you place an order, you agree that all information provided is correct, including your name, email, phone number, and shipping address.

Paw & Glory may cancel or refuse an order if:
- Payment is not completed
- Product is unavailable
- Address details are incomplete
- Fraudulent or suspicious activity is detected
- Pricing or product information error occurs

Payments

All payments must be completed through the available payment methods shown at checkout.

Your payment information is handled securely by our payment providers. Paw & Glory does not store full payment card details.

Shipping

Orders are processed and shipped according to our Shipping Policy. Delivery times are estimates and may vary due to courier delays, customs, supplier processing, public holidays, or other unexpected issues.

Returns and Refunds

Returns, replacements, and refunds are handled according to our Return and Refund Policy.

Customers must contact us within the stated return window if an item is damaged, defective, incorrect, or not as described.

Product Use

Customers are responsible for using products safely and according to the product instructions.

Paw & Glory is not responsible for damage caused by misuse, incorrect installation, poor maintenance, or use outside the intended purpose.

Pet Safety

Please supervise your pet when using new products for the first time. If your pet shows discomfort, allergy, or unusual behavior, stop using the product and consult a qualified veterinarian.

Intellectual Property

All website content, including text, images, branding, logos, and design, belongs to Paw & Glory or its content suppliers and may not be copied or reused without permission.

Limitation of Liability

Paw & Glory is not responsible for indirect, accidental, or unexpected damages related to the use of our website or products, except where required by applicable law.

Changes to Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page.

If you have any questions about these Terms of Service, please contact us:

Email: support@pawandglory.com

We aim to respond within 24–48 hours.