Shipping policy

Shipping Policy

At Paw & Glory, we aim to deliver premium pet products safely and as quickly as possible, wherever you are in the world.

Shipping Areas

We currently offer worldwide shipping to most countries.

Processing Time

Orders are usually processed within 1-3 business days after payment confirmation.

Delivery Time

Estimated delivery times:

UK & Europe: 5-10 business days

North America: 8-15 business days

Rest of World: 10-20 business days

Delivery times may vary depending on the destination, courier, customs clearance, public holidays, or unexpected delays.

Shipping Cost

We may offer free shipping promotions on eligible orders. Shipping charges, if applicable, will be shown at checkout before payment.

Order Tracking

Once your order has been shipped, tracking details may be provided by email or SMS when available.

Delayed Orders

If your order is delayed, please contact us at:

support@pawandglory.com

Please include your order number so we can check the status for you.

Incorrect Shipping Address

Customers are responsible for providing the correct delivery address. Paw & Glory is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Customs and Duties

For international orders, customs duties, import taxes, or additional charges may apply depending on the destination country. These charges, if applicable, are the responsibility of the customer.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of delivery with photos or proof of the issue.

For shipping questions, contact us at:

Email: support@pawandglory.com

We aim to respond within 24-48 hours.