Refund policy

Return and Refund Policy

At Paw & Glory, we want our customers to feel confident when shopping with us. If there is an issue with your order, we are here to help.

Return Window

You may contact us within 7 days of receiving your order if the item is defective, damaged, incorrect, or not as described.

To request a return or refund, please email us at:

support@pawandglory.com

Please include:
- Your order number
- Your full name
- Clear photos or video of the product issue
- A short description of the problem

Eligible Returns

Returns may be accepted if:

- The item is damaged on arrival
- The wrong item was delivered
- The item has a manufacturing defect
- The item is unused and in its original packaging
- The item is reported within the return window

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns for:

- Used pet products
- Opened filters or hygiene-related items
- Items damaged by customer misuse
- Products without original packaging
- Sale or clearance items, unless defective

Refunds

Once your return request is reviewed and approved, we may offer one of the following:

- Replacement
- Store credit
- Refund to the original payment method

Refund processing time may depend on your bank or payment provider.

Shipping Costs

If the product is defective, damaged, or incorrect, Paw & Glory may cover the return or replacement shipping cost.

If the return is due to customer preference or change of mind, return shipping costs may be the customer’s responsibility.

Order Cancellations

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and will follow our return process.

Contact Us

For return or refund requests, please contact:

Email: support@pawandglory.com

We aim to respond within 24–48 hours.